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Evidence Guide: FNSSUP407A - Assess complex superannuation benefit or insurance claims

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSSUP407A - Assess complex superannuation benefit or insurance claims

What evidence can you provide to prove your understanding of each of the following citeria?

Review validity of request

  1. Validity of request for payment is reviewed against fund entitlements within operating guidelines, operational authorities and legislative guidelines
  2. Review is undertaken in a methodical manner using suitable checklist or similar instruments to ensure accuracy
Validity of request for payment is reviewed against fund entitlements within operating guidelines, operational authorities and legislative guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review is undertaken in a methodical manner using suitable checklist or similar instruments to ensure accuracy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review documentation and evidence

  1. Payment criteria are established to enable compliance to be determined within the terms and conditions of the trust, relevant legislation, and operating guidelines
  2. Additional evidence is obtained where required from appropriate parties to confirm that request complies with the fund's conditions of entitlement
Payment criteria are established to enable compliance to be determined within the terms and conditions of the trust, relevant legislation, and operating guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Additional evidence is obtained where required from appropriate parties to confirm that request complies with the fund's conditions of entitlement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine entitlement

  1. Level of entitlement is determined based on accurate and complete information
  2. Entitlements are determined within authority levels and a sign-off is obtained where required
  3. Decision on payment is made in accordance with trustee instruction, operating guidelines and relevant legislation
Level of entitlement is determined based on accurate and complete information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entitlements are determined within authority levels and a sign-off is obtained where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decision on payment is made in accordance with trustee instruction, operating guidelines and relevant legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate decision

  1. Decision is advised according to organisation policy and procedures to relevant parties
Decision is advised according to organisation policy and procedures to relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

review validity of requests and related documentation and evidence

determine entitlements demonstrating knowledge of organisation authority levels and fund entitlements and operating guidelines

follow appropriate payment criteria applying an understanding of the application of fund policies and procedures and give sound advice and negotiate on options.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to superannuation benefits

access and update account records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

data analysis and interpretation skills

interpersonal skills to relate effectively within a team environment

organisation skills, including the ability to plan and sequence work

research and analysis for accessing, interpreting and managing complex information

interpreting documentation

coordinating tasks

learning skills to maintain knowledge of changes to products and relevant legislation

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment

Required knowledge

relevant superannuation legislation

computerised superannuation systems and procedures

organisation authority levels

fund entitlements and operating guidelines

appropriate payment criteria

through understanding of the application of fund policies and procedures

industry products and services

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Payments may involve:

complex legal or trust interpretations or complex insurance classes (e.g. disability claim)

complex technical determinations

high monetary impact.

Payment criteria are:

criteria to measure the legitimacy of a request for payment

payments may include investment and insurance components.

Appropriate parties may include:

beneficiary

legal representative

member

rollover fund

this function may arise from referrals that have exceeded the authorities of subordinate officers

trustee or other representative.

Relevant legislation may include:

anti-discrimination legislation

Corporations Act

Family Law Legislation Amendment Superannuation Act

Financial Services Reform Act (FSRA)

Income Tax Assessment Act

industrial legislation

Insurance Act

Privacy Act

Retirement Savings Account Act

stamp duty legislation

Superannuation (Resolution of Complaints) Act

Superannuation (Unclaimed Moneys and Lost Members) Act

Superannuation Contributions Tax (Assessment and Collection) Act (surcharge)

Superannuation Guarantee (Administration) Act (SGAA)

Superannuation Industry (Supervision) Act (SIS)

Superannuation Industry (Supervision) Regulations

trade practices legislation

Trustee Acts or Trust Acts in each State and Territory.